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What are the precautions that should be taken by the oraganisations to make the changes acceptable by the employees?
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In managing change the basic problem is its handling in such a way that there would be a satisfactory adjustment. Therefore, management should take following steps in introducing the job changes:
(1) There should be an advance explanation to and consultation with the employees concerned and the union representatives. The consultation with the employees should take place well in advance of the changes and a full discussion should be allowed to consider the competitive conditions and other reasons that made the change necessary because they will accept the change if they are convinced why the change is necessary.
(2) In unionised firms, management should discuss specific changes with the union in advance and negotiate modifications following a trial period if any grievance arises under it.
(3) An advance planning is necessary for introducing the change Gradual introduction is essential for thorough advance discussion with employees and union representatives and for their understanding and acceptance of the need for change.
(4) Changes should be timed, if possible, to coincide with periods of expanding business activity in the firm and in the community so that displaced workers may be transferred to other jobs in the plant without loss of seniority or find jobs in other firms.
(5) Careful advance preparation and standardisation of the new job and all auxiliary operations are important. These steps will help the employee affected by the change to attain the new work standard without additional straw and to make expected earnings on the job.
During the trial period for the change, tentative standards and rates should be established and a minimum guarantee rates should be provided. At the end of trial period, all data on the change should be reviewed with employees and their representatives, for the purpose of reaching agreement on new output standards.
(7) Sharing the gains of technological change with workers affected, in part, directly and, in part, indirectly through generalised wage and salary increases may also facilitate positive acceptance of the changes.
(8) Finally, if agreement cannot be reached on specific aspect of the change, the unresolved dispute should be submitted to arbitration like any other unsettled grievance with the understanding that both parties will abide by the arbitrations decision.
These steps are necessary while introducing a change in the organisation to avoid the resistance.